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Windows 11 upgrade

Following the recent Windows 11 upgrade, there has been some issues that have been flagged. If you notice any of these, please follow the steps below. If you come across an error that isn't listed, please reach out to the IT Support mailbox. 

SafeSend 

Following the roll out of Windows 11, some users have experienced issues with the SafeSend add-in in Outlook. This tool is important because it confirms when you are sending emails externally.

What you need to do

  1. Check that SafeSend is working
    • When you send an email to someone outside the organisation, you should see a SafeSend confirmation message.
    • If you see this, no further action is needed.
  2. If you do not see the SafeSend confirmation
    • Please follow the steps in this guide to make sure your version of SafeSend is installed and active.
  3. If the add-in still does not appear
    • It is possible that SafeSend is not installed on your laptop.
    • If this happens, please let us know as soon as possible so we can arrange the installation for you.

Account blocked message when opening a mail item from eRDM

If you are experiencing an error message that states your account is blocked when trying to open any Outlook item from eRDM, it means you need to update your default file associations. You can do so by following these steps on ifix. 

Updating, checking Windows version, and failure message

If you are unsure what version of Windows you are on, you can check by following the instructions below.

How to check which version of Windows you’re on

  1. Click on the Start button (bottom left).
  2. Type About your PC and press Enter.
  3. Under Windows specifications, look for Edition and Version.
    • If you see Windows 11, your laptop has already been upgraded.
    • If you see Windows 10, you still need to upgrade.

If you are on Windows 10, you can initiate the upgrade by following these steps:

How to start the upgrade

  1. Click on the Search bar at the bottom left of your laptop screen.
  2. Type Software Center and open it.
  3. In the left-hand menu, select Operating Systems.
  4. Choose Windows 11 In-Place Upgrade.
  5. Click Install and follow the on-screen prompts.

The upgrade usually takes a couple of hours. You can continue to work while it runs, but for minimal disruption you may wish to start the installation at home or outside of working hours. 

If the upgrade fails

There can be the odd issue when installing the upgrade, if you are having these issues, please follow these steps:

  • If the Software Center shows the upgrade as Failed, please get in touch with IT Support.
  • We will raise an iFix request on your behalf and arrange for the issue to be resolved.

If you have any questions or run into issues during any of this process, please contact IT Support and we’ll be happy to assist.